IMPORTANT: Criteria concerns

Following recent discussions I wanted to bring to your attention a couple of matters that we need to cascade to the sales team to tighten up on criteria knowledge.

1. No lender will finance on consumer credit paper (for a private individual) goods that are being fitted in commercial premises. I had a call recently where 13 bedrooms were being fitted above a pub and being used as air BnB.

2. If goods are not being fitted at the application address (holiday home not being let out, landlord fitting in their tenanted properties, or moving to a new address where goods are being fitted) This application cannot be completed by sending a mail order application to the customer as this does not allow for the customer to detail a different fitting address. The application needs to be completed either face top face or over the phone with the customer. I had a case recently where the customer rang Novuna to say that the application address was not where the goods were being fitted and we have had to start a new app 3 days before fit